SHIPPING INFORMATION

 

How much does shipping cost?

Domestic Australian orders for parcel post are $8.30 and express post $11.30, these rates are calculated by Australia Post

Free Domestic shipping

We offer FREE shipping on domestic orders over $150.

International orders

International rates are determined by your geographical location. You will get an exact calculated rate once you reach check out for your order. 

Flat rate shipping to USA and UK - $10 AUD

We offer FREE international shipping on all orders over $240 AUD 

When will my parcel arrive?

We’ll work to get your parcel to you as quickly as possible. Your order will be picked and packed the same day you purchase.

All packages will be delivered to your address between 8am – 5pm. 

For Australian orders, your parcel will be delivered within 1-2 working days.

For express international orders, delivery time will depend on your location. For the USA, UK & Asia Pacific, we estimate delivery will take 3-5 working days. For the rest of the world, we estimate that you will receive your parcel in 7 working days. You will receive a tracking number upon dispatch so you can track your parcel’s journey to you.

Our Delivery Carrier

We’ve partnered with Australia Post to ship your items, both within Australia and internationally. Please check their website for more information about your shipping times.

 How can I track my parcel?

You will receive an order tracking number through Australia Post once your order has been dispatched.

 I haven’t received my tracking number – what should I do?

Please check the spam folder of your email account – it may be in there.

Otherwise, please contact – info@bracewell.co if you do not receive a tracking number.

 Key information BRACEWELL needs from you:

To make sure your order reaches you and isn’t cancelled or delayed, please make sure that:

  • You use the same billing address and contact information as it appears on your credit card statement
  • Your shipping address is correct and complete – i.e. includes your apartment number, postal/zip code, etc.
  • You provide a contact telephone number

Questions? Contact us.

Email:  info@bracewell.co